Comments for Banking Gripes - Discussion at http://www.rivierareporter.com , comment 1 to 1 out of 1 comments http://www.rivierareporter.com Thu, 28 Aug 2008 16:15:48 +0100 FeedCreator 1.7.2 http://www.rivierareporter.com/content/view/730/132/#comment-308 Banks provide a service, and they charge for it. I think we'll agree that in a capitalist society that is fair. Where it becomes unfair is where the charge is perceived to be disproportionate to the level of service received, and here I agree fully with Valda (having just been charged £57 for a relatively small transfer between two sterling accounts!) I suppose they can't display the amount of the charge on the screen when you make the transaction because the charges are based on variables and only accrue after the transaction, but they could certainly display a message inidicating that this transaction would typically accrue a charge which could be in the region of 'x' per cent of 'x' units of currency. Complaining does help by the way. I complained to my bank that they were offering a free credit card to new customers whilst I had been paying £35 a year for mine for many years. I threatened them with moving my business elsewhere and I got a goodwill payment of £500. Not bad for one email? - Mike P Mon, 21 Jul 2008 08:55:47 +0100