Having read your 'Travellers Tips' article in issue no 131 I feel I must respond to the article regarding Emirates.

We regularly use Emirates on our frequent trips to Australia and have nothing but praise for the company. A couple of years ago we were 'marooned' in Dubai airport as an accident caused the airport to be closed for 36 hrs. On our eventual return home we contacted our insurer who denied responsability. On contacting Emirates they immediately offered to re-imburse us for our extra expenses and offered to upgrade us to Business on our next long haul trip. This they did. I could tell other positive stories about Emirates if you wished.

John Westlake, by email