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Written by Riviera Reporter
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Get people talking about telephones and you’re sure to get to hear grouses, and lots of them. And the grousers often say when they complained to their operator, they just got the run-around. Now there’s good news: France Telecom along with Bouygues, Cegetel, SFR and Tele2 (this last seems to attract a lot of complaints) have got together and appointed a médiateur (ombudsman) to handle consumer grievances. These should be stated clearly with full documentation (correspondence, invoices, etc) and will be dealt with within three months, often much more quickly. For more information see www.mediateur-telecom.fr
From Riviera Reporter Issue 130: Dec 2008/Jan 2009
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Three days letter I received a call from a withheld number ..... "Monsieur je'appelle du service clientele SFR. J'ai votre lettre ici. Vous devez le refaire avec plus de respect ....."
I then heard the sound of paper being torn up. They of course denied emphatically that this was one of their staff.